The answers to your questions
You’re still wondering a thing or two about Metanoïa period panties: which one to choose? When will I receive my order? In order to answer all your questions, we have created this section with a list of frequently asked questions.
WHEN WILL I RECEIVE MY ORDER?
Switzerland and Liechtenstein: Orders may take 1 to 3 working days to be delivered.
France, Belgium and Luxembourg: your order may take 5 to 7 working days.
CAN I CHANGE MY ORDER?
When your order is placed, you have 24 hours to modify your order, just write to us at: welcome@bymetanoia.ch Beyond this period, it is not possible to modify it. If you want to order an additional item, it must be recommended. If on the contrary, you wish to change the item or return, you will find your answer in the return & refund section.
IS THE DELIVERY FREE?
Delivery throughout Switzerland and Liechtenstein is free from two panties purchased.
DO YOU DELIVER OUTSIDE SWITZERLAND?
Yes, we also deliver to Liechtenstein, France, Belgium and Luxembourg. If you are in another country, you can write to us to make a request.
CAN I RETURN MY ITEMS?
Your panties can be returned if they have not been worn or washed. If the product you return appears to be defective, a refund will not be made.
CAN I RETURN A PAIR OF PANTIES THAT I HAVE TRIED ON?
If you are not sure of your size or the item, you can try it on only with an underwear. If the product you return appears to be defective, a refund will not be made.
HOW DO I RETURN MY PANTIES?
Switzerland and Liechtenstein: simply return the item with the completed return form inside your envelope/package within 30 days of receiving your order. Your return slip includes the return address, so you can go to the post office and send your package back. If necessary, you can write us an email and we will answer you during the day (between 9:30 a.m. and 5:30 p.m.).
France, Belgium and Luxembourg: you must send us an email to the following address: welcome@bymetanoia.ch, with the subject: "return and your order number" (number found in your order confirmation email). We will respond to you within the day and we will provide you with the return address.
WHO PAYS FOR THE RETURN?
The return costs are at your expense except in case of error on our part and this for all countries.
WHEN WILL I BE REIMBURSED?
After reception and control of the returned articles, the refund will be made within 15 days maximum following the same method of payment as at the purchase, you can however decide to be refunded in gift card.
CAN I EXCHANGE AN ITEM?
It is not possible to exchange the items of an order but only to return them to get their refund, you must send back your items then recommend on our website.
I HAVE LOST MY RETURN FORM, WHAT DO I DO? ( EXCL. SWITZERLAND AND LIECHTENSTEIN)
When you received your package, you received a delivery note. This delivery note includes the return address. If you have thrown away or lost your voucher, you can send us an email at: welcome@bymetanoia.ch with the subject "return and your order number" (number found in your order confirmation email) . We will respond to you within the day and we will provide you with the return address.
WHAT IF I RECEIVED THE WRONG ITEM?
If this is the case, you must send us an email to the address: welcome@bymetanoia.ch with the subject of the email: "wrong item and order number", as well as a photo of the item you have received. As soon as you notify us and return the panties, we will send you the correct model and reimburse you for the return costs.
HOW DO I PAY FOR MY ORDER?
You can use a Visa or MasterCard credit card or make a bank transfer to us. In Switzerland and Liechtenstein, you can also use the TWINT application. If you use the transfer option, the order will be prepared upon confirmation to our bank account.
WHAT ARE METANOÏA PANTIES?
The Metanoïa period panties look like your regular underwear, but have the unique feature of being made up of several technological layers that enable you to have your period without fear of leakage or feeling wet. The first layer drains blood and draws out moisture, the second stores blood and the last layer is waterproof, thus preventing leakage. You can find all the information about our panties’ technology here.
The first few times, test the panties at home to see how they work with your flow.
ARE METANOÏA PANTIES REALLY HYGIENIC?
The so-called “sanitary napkins” are made of almost 90% plastic. As plastic is a non-breathable material, it generates blood maceration and therefore a proliferation of bacteria and bad odours. The same problem occurs with internal protection such as tampons or cups, the blood stagnates in the vagina, this generates the proliferation of bacteria and therefore the risk of developing the very dangerous Toxic Shock Syndrome (TSS).
Metanoïa panties, on the other hand, are made of OKEO-TEX standard 100 certified textiles, which allow air to circulate and blood to flow naturally. The absorbent layers allow the fabric in contact with the skin to dry more quickly and thus prevent blood maceration, bacterial growth and wetness. Our panties offer real comfort and the guarantee of healthy products.
WHAT ARE METANOÏA PANTIES MADE OF?
The Metanoïa period panties are 100% organic cotton and certified OEKO-TEX® Standard 100. All textiles are produced in France. The composition of the different layers of the absorbent part can be found here.
WHERE ARE MY PANTIES MADE?
All Metanoïa panties are designed in Switzerland and manufactured in France, only a few hours by train from Geneva. The workshops where our panties are made are certified Origine France Garantie (Guaranteed French Origin), which certifies that they are Made in France, renowned for its know-how in the field of lingerie particularly. If you want to know more about the origin of our products, click here.
DOES THE ABSORBENT PART HAVE A NAPPY EFFECT?
The technology of our absorbent part allows our panties to be thin enough to avoid the nappy effect even with the heavy-flow model.
HOW TO CHOOSE THE RIGHT ABSORPTION?
Admittedly, it can be difficult to know what absorption is adequate. If you feel that you do not have a very strong period, the medium-flow protection is sufficient for you. If you feel that your period is strong, for example at the beginning of your period, you can take heavy-flow panties and then medium-flow panties for the night or for the next day. It is advisable to try your panties on at home for the first time, so that you can assess your flow with complete peace of mind.
IS THERE A RISK OF TOXIC SHOCK SYNDROME (TSS)?
No, the blood flows into the panties, so there is no risk. The risk is when the blood stagnates as with a tampon or cup.
HOW DO I WASH MY PANTIES AND HOW LONG CAN I WAIT TO DO SO?
When you remove your panties, you should rinse them with cold water by gently squeezing the absorbent part, thus removing the excess blood until the water runs clear. You can then leave them to dry until your next laundry. When you do your laundry, put it in with the rest of your clothes and select a normal washing cycle at 30°C.
It is perfectly possible to wash them by hand with a mild soap and insist on the absorbent part. However, it is recommended to clean them after each machine cycle for a more thorough cleaning.
Dos
Don’ts
HOW MANY HOURS CAN I WEAR MY METANOIA PANTIES?
If your panties are adapted to your flow, you can keep them on all day – 10 to 12 hours of protection. No need to change, so no mental load. That’s why period panties are very useful and comfortable. The first few times, test the panties at home to see how they work with your flow.
CAN I WEAR MY PANTIES WITH OTHER MENSTRUAL PROTECTION?
Yes, of course. Metanoïa’s primary mission is to produce underwear to replace current disposable protection. However, everyone goes at their own pace and if you need supplements, such as a cup or tampon, you are free to do what you want.
ARE THE METANOÏA PANTIES USED FOR SOMETHING OTHER THAN MENSTRUATION?
YES, yes and yes again! If you are experiencing heavy white discharge, bladder weakness or lochia (post-partum), Metanoïa panties are there to help you avoid feeling wet. If you use them for any other reason, please send us an email at info@bymetanoia.ch to let us know, we’d love to know!
I HAVE RECEIVED A GIFT CARD, HOW CAN I USE IT TO PAY FOR MY ORDER?
To use your gift card, simply enter the code in the shopping cart to get your discount.
HOW TO USE THE PROMO CODE?
Just enter your promo code in the basket to get your discount. It is not possible to combine multiple promo codes.
If you have not found an answer in the FAQ in our “Help & Contact” section, do not hesitate to contact us using the form below, we will be happy to get back to you as soon as possible.
